Privacy Notice (Informative English Version)
This English version is provided for informational purposes only. The legally binding version is the original in Spanish.
Who we are
Our website is: https://donna.mx
What will we use your data for?
We will use your personal data to:
- Help you with anything related to your plans: create new contracts, make changes, renewals, or cancellations.
- Understand what type of product you need.
- Prepare quotes for our products.
- Complete applications and required documentation.
- Provide customer service, including:
- Policy maintenance
- Updates
- Renewals
- Help with procedures and payments
- Additional services
- Contact you about new products that might interest you.
- Conduct statistical studies.
- Send you advertising and promotions.
If you prefer not to receive advertising, that’s totally fine — you can still access our services without any issue.
What kind of data do we collect?
To offer our services, we collect the following types of data:
- Your physical health status (current, past, and future)
- Your mental health status (current, past, and future)
- Your name and identifying information
- Your contact details (e.g. phone number, address)
- Biometric data
- Employment information
- Education background
- Information about your assets and belongings
- Sensitive data includes:
- Your physical health
- Your mental health
Who do we share your data with?
We share your personal data within Mexico with third parties as needed. Specifically:
- We share your information with insurance companies we work with, to create proposals and quotes.
- If we are evaluating a potential business relationship with you, we may send your data to the relevant service provider.
We do not require your consent to do this.
What are your rights regarding your data?
You have four basic rights regarding your personal data (known as ARCO rights in Mexico):
- Access: You can request to see what personal data we have and how we use it.
- Rectification: You can ask us to correct incorrect or incomplete information.
- Cancellation: You can request that we delete your information from our records.
- Objection: You can object to the use of your data for specific purposes.
To exercise any of these rights, email us at: contacto@donna.mx
You’ll need:
- A valid government-issued ID (or birth certificate + guardian ID for minors)
- To complete a form we’ll provide, or write a letter explaining your request
How we’ll respond:
We may contact you through:
- A letter to your mailing address
- Notices on our website
You may also revoke your consent for us to use your personal data at any time. But keep in mind:
- In some cases, we may need to continue processing your data for legal reasons.
- If you revoke consent, we may not be able to continue providing certain services.
Cookies
We use technologies such as cookies on our website to:
- Improve your browsing experience
- Understand how you interact with our site
- Show you more relevant ads
We may collect information such as:
- Your username and password when you log in
- Your preferred language
- Your location
- Your browser and operating system
- When you enter or leave our site
- Which pages you visit
- Your search behavior
- Ads you interact with
- Your shopping preferences
Changes to this privacy notice
This notice may be updated due to:
- New laws or regulations
- Changes in our services
- Updates in our privacy practices
- Changes in our company
We may inform you of changes via:
- A letter to your home
- Notices on our website
To stay informed, we recommend:
- Visiting our website regularly
- Paying attention to our privacy policy updates
Last updated:
06/25/2025